The full journey from first message to delivered — and what happens after.
Fastest: invite us view-only to QuickBooks, Xero, or Stripe — read-only access, revocable in one click — and we import your open invoices and flag everything overdue. We confirm the count and total before anything is chased. Prefer manual? Forward your unpaid invoices or paste them into our intake sheet: invoice number, client name and email, amount, due date, and anything we should NOT say. Either way, about 5 minutes.
A 4-touch escalation sequence over 21 days — friendly nudge, firm reminder, final notice — sent from your business name, in your tone. Polite first, firmer later, always professional.
Payments go straight to you — we never touch your money. You get a weekly recovery report: what's paid, what's in play, what's next.
Instant pause rules: any reply pauses the ladder immediately; opt-outs end chasing on that invoice; a client-provided payment date pauses the ladder until that date + 2 days. Day 21 ends with a clean handoff summary for your accountant or attorney if needed.
No. We are a polite payment follow-up service — not a debt collector, not a law firm. We send professional reminder emails from your business name. We never threaten, never add late fees, never report to credit bureaus, and never pursue legal or enforcement action.
A view-only invite to QuickBooks, Xero, or Stripe (read-only — we can't move money, issue refunds, or edit your books), or your overdue invoices by forward/intake sheet: invoice number, client name and email, amount, due date, and any notes (e.g. 'don't chase this one too hard — big account'). About five minutes.
Most payments that recover do so within the first two touches (days 1–14). The full ladder runs 21 days.
Never. Clients pay you directly, through your own payment links and accounts. We only add the link to the email — we never see, hold, or process your funds.
The ladder pauses instantly on any reply. We read it, draft a calm professional response, and you approve it with one tap before anything goes out.
We resend it immediately — that's touch zero — confirm the right accounts contact, and restart the clock.
Anytime. No contract, no lock-in. One-off packages end when the ladder ends.
